Case Study 6: Full immersion in business skills
A Case Study from the Institutes of Technology and Polytechnic sector. Part of the Enhancing the Effectiveness of Tertiary Teaching and Learning through Assessment project.
The Institutes of Technology and Polytechnic Sector
Name: Bill Grant
Organisation: Waikato Institute of Technology
Researcher: Jane Stewart
'The students are doing real things, are engaged in developing real skills which gives them a lot of confidence.'
Bill was motivated by his own model of teaching and learning based on the active participation of students and lecturers in team work throughout the duration of the course. He was influenced by the trades approach to learning; practising new skills and applying them to the workplace. He was cynical about traditional forms of assessment through closed book examinations which just test memory and do not provide a fair understanding of how students have developed their learning through the course.
The purpose of the assessment strategy is to prepare students for work by engaging them in meaningful assessment tasks, which can be included in their CVs.
The strategy is a summative assessment worth 50% of the overall mark, which is completed in a team. The assessment consists of a portfolio of four tasks: completing a customer satisfaction survey, developing a service blueprint, developing service standards and collecting service product expectation shortfall case studies.
Students note increased levels of confidence, particularly in their conversation and presentation skills and success in gaining employment.