Improving Workforce Development and Organisation Performance
A report on the benefits gained by embedding workplace-based training in the New Zealand health and disability sector.
Publisher - Careerforce, the Community Support Services ITO
Author - Rose Ryan, Heathrose Research Ltd.
Date - 2010
Research on workplace learning has commonly focused on the achievement of learning outcomes by trainees. Less attention has been paid to the benefits accruing for organisations from having their employees (trainees) learning in the workplace.
This qualitative research looks at the implementation of an embedded training model for care and support workers in the health and disability sector in New Zealand. Care and support work has traditionally been perceived as low skill offering minimum wages, casual employment, and little job security. Based on the experience of five workplaces chosen as case studies, the research found that embedded training not only resulted in learners achieving national qualifications, but also delivered improved quality of care, higher levels of quality assurance, and better outcomes for service users.
The research found that because the training takes place in a workplace context, the costs of training are often not recognised by funders. It is clear from the case studies that embedded training promotes trainees’ personal development and timely achievement of national qualifications, and also contributes significantly to organisational development.