The Student Voice: Effective Representation and Quality
About the project
In 2012, Ako Aotearoa and the New Zealand Union of Students’ Associations commissioned Heathrose Research Ltd. to undertake research into how tertiary organisations can effectively use the voice of students to improve quality of provision.
This project centred on nine case studies with a diverse range of organisations: two universities, four ITPs, one wānanga, and two PTEs.
Together, these organisations represent some of the diversity to be found across our tertiary system. They serve a variety of different populations and serve different mixes of learners, focus on different types and level of education, and range in size from very large to very small.
The work involved analysing these cases, exploring relevant literature, and input from an expert steering group.
This has resulted in the identification of features and indicators of good practice, key themes to address when making use of the student voice, and a set of reflective questions.
These will assist organisations to consider the way in which they currently use the student voice to ensure the quality of learning experiences, and how they might use it more effectively it in the future.
- Student Voice in Tertiary Education Settings: Quality systems in practice (full report)
- Using the Student Voice to Improve Quality: Quick Reference Guide
(Features and indicators of good practice and Reflective Questions)
- Student Voice in Tertiary Education Settings: Practice Examples
- Using the Student Voice to Improve Quality (summary report)
The project emerged from an earlier stocktake of codes of practice commissioned by NZUSA and Ako Aotearoa.
Ako Aotearoa and NZUSA would like to extend their thanks to the members of the Steering Group for their input and advice on this project:
- Dr Jan Cameron (Academic Quality Agency)
- Associate Professor David Crabbe (Victoria University of Wellington)
- Michael Steer (New Zealand Qualifications Authority)
- Murray Johnson (Tertiary Education Commission)
Key documents from the literature scan that informed the development of the initial good practice principles include:
- Alaniska, H., Codina, E., Bohrer, J., Dearlove, R., Eriksson, S., Helle, E., & Wiberg, K. (2006). Student involvement in the processes of quality assurance agencies.
- Campbell, F., Beasley, L., Eland, J. & Rumpus, A. (2007). Hearing the student voice. Napier university, Edinburgh, Scotland.
- Lizzio, A., & Wilson, K. (2009). Student participation in university governance: the role conceptions and sense of efficacy of student representatives on department committees. Studies in Higher Education, 34:1, 69-84.
- Sparqs (n.d.) A Scottish Student Engagement Framework.
- Trowler, V. (2010). Student engagement literature review. Department of Educational Research. Lancaster University.