Case Study 5: Being assessed taking a tour is the only way to assess a tour guide
A Case Study from the Private Training Establishment (PTE) sector. Part of the Enhancing the Effectiveness of Tertiary Teaching and Learning through Assessment project.
The Private Training Establishment Sector
Name: Jenny Love
Organisation: Sir George Seymour National College of Airline, Travel & Tourism
Researcher: Rosanne Matheson
'If you want to be a tour guide, it's all about stepping out of your comfort zone and doing it.'
Industry insisted that there needed be a large practical aspect to this course which would take place outside a classroom. The industry thought that the assessment experiences should give students a real feel for guiding and thus allow them to determine if it is the right job for them.
In this assessment, students take a group around a tourist attraction. After the tour, the group completes an evaluation form. The tutor collates his/her own evaluation with the groups' feedback and gives each of the students feedback on their performance.
Students are generally very scared initially about this assessment however their confidence is built up through lots of practice and formative feedback from their peers and tutor. By the end, they have learned a lot about themselves and begun to develop their own tour guiding style.