Case Study 2: Application of learning to a case study provides a reality check for students
A Case Study from the Private Training Establishment (PTE) sector. Part of the Enhancing the Effectiveness of Tertiary Teaching and Learning through Assessment project.
The Private Training Establishment Sector
Name: Elsbeth Bloem
Organisation: Aviation & Travel Training Group
Researcher: Rosanne Matheson
'In this assessment, students need to work independently and think about what they have learnt in class and how they are actually going to apply it to a case study... they get a feel for what the real world is like.'
Wanting to give students a practical experience of how their learning might come together in a 'real' task motivated this assessment strategy. Prior to the development of this assessment, two written assessments were used. Students were complaining about 'writer's cramp because they had to do so much writing and it made me think - that's not real life. They would not have to hand write itineraries, hand write invoices... it was not real ...so I thought how could I make it more real'.
This assessment strategy now involves 6 tasks based around a case study. Students are given a 'client' who is organizing a family reunion with a group of 10 in the South Island. The student takes on the role of a travel consultant and works through the process of selling and processing this travel request. The tutor takes the role of the client and the wholesaler and at times makes the process difficult for the student who has to go and back forth between the client and the wholesaler until all the arrangements are finalized.
The students love this assessment because they feel they are combining lots of skills and that they are really learning something relevant.